Dispute or refund request
Something didn't go right? Our dispute process is simple, written down, and has no surprises. Steps and deadlines below.
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1
Write to us within 7 days
After receiving the invoice or experiencing the event you want to dispute, write to us by email or via the contact form within 7 calendar days. Include the invoice number or listing ID, a short description, and any evidence (screenshots, messages).
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2
Our operator reviews and responds within 3 business days
Our operator reviews the case, contacts the other party if needed (owner, agency, tenant), and replies with a resolution proposal within 3 business days. Communication stays in writing — no phone-only decisions.
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3
Refund or invoice cancellation (if dispute is accepted)
If your argument is supported, we cancel the invoice or refund the amount within 10 business days of the decision. Refunds go back via bank transfer to the account that paid the invoice.
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4
Still disagreeing? Independent arbitration
If you don't accept the operator's decision, the case falls under the jurisdiction of Tirana courts per Albanian law. Full terms at /termat.
Disputes must be filed within 7 days of receiving the invoice. Past that, the invoice is considered accepted. Our reply within 3 business days. Refund (if accepted) within 10 business days of the decision.
How to reach us
Use the official platform email or the contact form. Do NOT file disputes via WhatsApp or Telegram — we require a verifiable written record.
This page is an operational guide. Full legal obligations live in our Terms of Service and Albanian law. In case of conflict, Terms prevail.
